| Help | Cost | For example |
|---|---|---|
| Using Brawta | Included in your licence | “How do I add a deduction?” “Why is this payslip different from last week’s?” |
| Getting set up | J$10,000 once, for one company with up to 20 staff | Brawta installed, your staff entered, your first pay run done with you |
| Everything else | Quoted in writing before it starts | Visits, entering your data, running your payroll, HR and tax advice |
Included with every paid licence
Standard, Pro and Enterprise all include the same help. Pro and Enterprise get faster replies (see below).
- Help using Brawta, by WhatsApp or email: how to do something, what a figure means, where to find a report or a return.
- Fixes to anything Brawta gets wrong, always free on every plan: a wrong figure, a payslip that does not add up, a screen that will not work. Correct payroll is never something you pay extra for.
- Updates for your licence year, including that year’s tax-table changes.
- Help with the practical side: entering your licence key, moving Brawta to a new computer, updating, and restoring from a backup. We talk you through each one.
- The guides: the Brawta Client Manual and our step-by-step guides, free to download and keep.
Set-up: optional, J$10,000 once
For one company with up to 20 staff, we set Brawta up with you in one session, at your premises or remotely:
- Brawta installed on one computer, with your licence entered.
- Your company details and statutory numbers entered.
- Your staff entered from a list you send us on our import template.
- Your pay week and overtime rules set the way your business already pays.
- Your first pay run done together, and checked against how you paid before.
- Payslips set to go out by email or by WhatsApp link.
More than 20 staff, a second company, a second computer or user, or pay history from earlier in the year is quoted before we start. If you would rather set up on your own, the Client Manual covers every step and your included help still applies.
Quoted in writing before it starts
These are real work beyond the software, so we quote them first. Nothing here is charged without your written OK.
- Visits to your premises after set-up.
- Entering or correcting your data: staff changes, past pay runs, leave records.
- Running your payroll for you. Ask about our payroll service: we run each pay period and send you the payslips and returns.
- HR and tax advice, through our accounting practice, Albion Business and Financial Services: whether someone is an employee or a contractor, overtime and pay policy, job letters and contracts, your TAJ, NIS or NHT position.
- Your own computer, internet, Windows or email account. We will point you in the right direction, but fixing them is outside Brawta.
- Training someone new after set-up. The guides stay free.
Your pay policies are yours to decide. Brawta applies them and we show you where to set them; deciding them for you is advice.
How to reach us, and how fast we reply
WhatsApp 876-848-9513 or email support@brawta.app. Working days are Monday to Friday, 9am to 5pm, except public holidays.
| Plan | Help using Brawta | We reply |
|---|---|---|
| Free | The guides, and fault reports | When a fault is confirmed |
| Standard | WhatsApp and email | By the next working day |
| Pro and Enterprise | WhatsApp and email | The same working day |
If a fault stops you paying your staff, say so in your first message and it goes to the front of the queue. Those payday faults are also answered on Saturday mornings, 9am to 12 noon. A reply is not always a fix: some faults need an update, and we tell you when to expect it.
Questions before you buy?
Ask us on WhatsApp. If set-up would help, say how many staff and companies you have and we will tell you what it covers.